Refund / Returns Policy

Refund / Returns Policy

Once goods are ordered the order may not be cancelled without incurring cancellation fees if the Company has committed to purchasing the goods for the customers use. Ordered and delivered goods may only be returned to the Company with the consent of a director of the same by issuing a RMA number.

Goods returned or orders cancelled prior to delivery by the Company as “Not Wanted”, “Incorrectly Ordered” or “Duplicated Orders” or any other reason resulting from “Confirmation of Order”, not being endorsed to that effect, will be subject to a 20% charge of the total value of the goods returned or order cancelled. In any event, not less than an amount equal to our processing cost.

All returns must be requested within 30 days of the initial purchase date. Any goods that have been approved by the Company for return must be received within 14 days of this approval.

Any goods approved for return MUST be returned in their original condition which, for the avoidance of doubt, includes the original packaging. Failure to comply with any of these conditions will invalidate the return, unless later authorised in writing by a director of the Company. Goods should not be retained for handing to our representative at the time of their next visit, whenever that might be.

Non– stock items, special price deals and items purchased specifically to a Customer’s requirements will not be subject to credit or exchange under any circumstances whatsoever (whether delivered by the Company to the Customer or not).

Testimonials

Securigard Alarms

We cannot say enough about the service at ISET Solutions. Our account manager is in constant contact ensuring that we are kept up to date with special offers, new products etc. Other suppliers do not offer this service to this level.

Securigard Alarms

We cannot say enough about the service at ISET Solutions. Our account manager is in constant contact ensuring that we are kept up to date with special offers, new products etc. Other suppliers do not offer this service to this level.

Securigard Alarms

GuardHome

My account manager is very well informed about all aspects of the business, but most importantly his technical understanding of the products they sell is extremely proficient

GuardHome

I was recently introduced to ISET Solutions through a third party supplier. The first thing that is apparent is that my account manager is very well informed about all aspects of the business, but most importantly his technical understanding of the products they sell is extremely proficient. As an electronics engineer and business owner, I often have detailed questions relating to technical performance and operational capabilities of the products I am looking to use.

More recently I have broadened the conversation to a much larger portfolio of products and I am delighted that ISET are able to source these for me (and even hold significant stocks). So I now have a one-stop-shop for all my security products with competent technical backing… what more can I ask for?

GuardHome

Barrier Alarms

Any orders I place I receive next day even though I’m based in Scotland. I have many times previously and will continue to recommend ISET to anyone looking for a great product and prices.

Barrier Alarms

I have been using ISET Solutions for all my security products since 2018. My account manager keeps me up to date with all new products and any special offers they have.

Any orders I place I receive next day even though I’m based in Scotland. I have many times previously and will continue to recommend ISET to anyone looking for a great product and prices.

Barrier Alarms

Tutum Home

We were given a thorough step-by-step panel installation and set-up guide over the phone and explained how to update and optimize the system to personal needs – extremely great customer service and a dedicated account manager to have on board!

Tutum Home

ISET we’re extremely helpful in explaining the new panel, it’s features and additional products.

We were given a thorough step-by-step panel installation and set-up guide over the phone and explained how to update and optimize the system to personal needs – extremely great customer service and a dedicated account manager to have on board!

Really pleased with the overall experience and products on offer.

Tutum Home